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  • Company Location : Europe

Returns & Exchanges

Returns

Any unused full-price product purchased from larollbags.com may be returned within 3-4 days of delivery for a refund or exchange ,unused with all tags in place. All shipping costs for a refund or an exchange are covered by the customer , except in the case that the customer receives a damaged product.

Sale items and special offer products are returnable within 3-4 days of delivery for store-credit only. Refunds will not be issued for these items. All shipping costs are covered by the customer.

Custom orders are final sale and they can not be returned or exchanged. If a customer requests a custom bag and modifies the original design or any exterior/ interiordetails , then we are not able to accept a return or exchange because the product is not resalable.

All returns must be authorized by Larollbags.com prior to return shipping. Please email us at info@larollbags.com with your order details and the reason for the return.

Once your return request has been confirmed and accepted , you will be emailed with instructions for the return of the merchandise.

All returns must be in perfect condition, with all tags in place. We are unable to accept returns on items that are damaged and in this case the items will be returned to you, at your own cost.

Once your returns are received and accepted you will receive an email , confirming the accept of your return and you will be refunded within 1-3 business days via the same means by which original payment was made

Exchanges

You can request to exchange your product with another item within 3-4 days from the day you received your products.

All exchanges must be authorized by Larollbags.com . Please email us at info@larollbags.com with your order details , the reason for the return and the new product you wish to receive.

After we authorize and accept the exchange , you will be emailed with instructions of the return of the merchandise.

If you wish for your new product to ship within 1-3 business days , you will need to place a new order, and after we receive your first order we can proceed with a refund.Otherwise, in order to ship your new merchandise we will need to wait for your return goods to arrive first.

"Aesthetic and clean designs that emphasize in functionality, are designs that make your bag unique, stylish and functional"
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